Trade
I have inadvertently concluded a trade for a product that I do not own or need. What should I do?
- In this case, please contact the trading partner specified in the trade file immediately. So that you can quickly resolve the problem together.
I do not receive a trade confirmation after a sale, what can I do?
- Look in your spam folder for the trade confirmation. The sender is: noreply@app.bearingx.io
- Check under Sell My Trades View whether you have entered the correct email address.
- Contact us and we will get to the bottom of the problem.
Products
Which products are traded on BEARING X?
- Currently only rolling bearings are traded on BEARING X. Other drive products will be added in the future. Do you have specific wishes or suggestions? Please feel free to contact us.
I have concluded a trade but have not yet received any money. Who do I need to contact?
- It is best to contact your trading partner directly first. You can find the contact with the email address under I am a Seller > Sales History
Sales prices
Can anyone on the platform see my prices?
- You can conveniently decide for yourself which traders you want to show your stock or orders to. You can blacklist traders via the "Company Settings" under "Black List". This means that you will no longer be able to trade with the selected partner on the blacklist from the following working day. Your orders will no longer be displayed to the selected partners on your blacklist. Please note that you will also no longer be able to view the prices of the partner on the blacklist.
- You can also set individual discounts/surcharges for the prices of all participating retailers.
- Bid button function: You can hide your prices with the bid button. The buyer is then able to make an offer (e.g. on eBay) for your products. If the bid is equal to or higher than your predetermined asking price, the transaction is concluded. Otherwise, you (as the seller) will only be informed about the buyer's offer.
I have received a notification about my email for a sale on BEARING X, what should I do?
- The e-mail contains all the relevant information to enter the sale in your own data system and start the dispatch.